Customer Care

Warranty & Returns

LIMITED 90 DAY WARRANTY

Imperial Toy warranties to the original consumer of this product that it will be free from workmanship and material defects based upon the normal usage during the time of the warranty period.

During this 90-day warranty period, the product will be replaced at no charge to the consumer, when returned to Imperial Toy at your expense, postage pre-paid and insured, along with the original dated sales receipt to the address noted below. Please save a copy of your original sales receipt, as the original receipt will not be returned to you. If you return the product to us without the original dated sales receipt, this warranty coverage will not apply. If the product is determined by Imperial Toy to be defective and returned to Imperial Toy within the 90 day warranty period, we will (at our option) repair or replace it. Return shipment to you may take up to 3 weeks, depending upon your location.

This warranty is invalid if the product has been misused, abused, damaged by battery leakage or from causes not arising out of defects in material or workmanship. Imperial Toy cannot be held responsible for any subsequent damages that may arise from the use of this unit.

Imperial Toy LLC
16641 Roscoe Place
North Hills, CA 91343

Items Purchased Directly From Shop.ImperialToy.Com

We want you to be fully satisfied with every item you purchase from Imperialtoy.com. If you are not completely satisfied, you may return the item within 30 days of delivery for a full refund of the purchase price, minus shipping and handling charges. For merchandise to be accepted for refund within 30 days of invoice, it must be in new and unused condition in its original packaging with packing slip or order number. Please allow 2-3 weeks for processing after date of return.

Returning Merchandise

Please enclose original packing slip with the item. On the slip, please write the reason for return and phone number where you can best be reached. If you are not able to send the original slip, please include your order number, billing name and address with the item. Imperial suggests returning items with mail services that offer tracking information such as Fed Ex or UPS.

Please mail returns to:

Imperial Toy LLC
ATTN: Online Returns
16641 Roscoe Place
North Hills, CA 91343

Or call us Toll-Free at 1-877-762-8253.