Customer Care

FAQs

Find answers to commonly asked questions. Have a question that is not answered below? Please email info@imptoy.com.

Product Safety

Which products contain latex?

Water balloons and regular balloons may contain latex. 

Bubble Toy Tips and Safety

What happens if I drink Bubble solution?

Imperial Toy strongly suggests that you do not drink the bubble solution, however it is non-toxic and will not cause you harm if swallowed. If you feel nausea after ingesting the solution, drink lots of water. For additional information click here: Bubble Solution MSDS      

Do I need to buy the specific bubble solution that comes with my product or will any brand work?
We recommend using only Imperial Toy manufactured bubble solution. Our solution is made to the exact specifications of our bubble products. Using other manufactures solutions with our battery operated bubble toys could potentially limit the life span of the toy as well as the amount of bubbles that are produced. 
Tips For Working Your Bubble Toys

Please try the following before reporting that your toy is broken: 

Tips for Bubble Blaster:

  1. Make sure the batteries are brand new and inserted correctly.
  2. After long term storage, fill a small cup with warm water, insert feeder tube into the cup and pull trigger for 1 minute to flush out any dust and build up.
  3. Twist on the bottle of Super Miracle bubbles on to the Blaster, hold the trigger about 1 minute allowing the bubble solution to coat the wand.
  4. Remove batteries for long term storage.

Tips for Bubble Bellies:

  1. Make sure the batteries are brand new and inserted correctly.
  2. After long term storage, fill the bubble reservoir with warm water and operate for about 1 minute, allowing water to rinse out any dust and build up.
  3. Fill the reservoir with Super Miracle Bubbles, hold the trigger for 1 minute allowing the bubble solution to coat the wand.
  4. If the bubble solution is coming from wand but not coating the wand, open the head of the Bubble Bellie and there is a plastic piece attached to the ceiling of the character’s head which acts as the wiper over the bubble ring when the head is opened and closed. This needs to be touching the ring as it moves up and down.  If it is not touching the bubble ring, take the plastic piece and pull on it downward to ensure contact and repeat the above.  
  5. Remove batteries for long term storage.

Luminations Glow Stick Markers

My marker won't crack/ I'm worried I will break the marker while cracking it.

Apply more pressure and don't worry: the marker is engineered not to break under normal use.

Only a little bit of my ink is glowing in the marker/ My marker isn't glowing.

Try shaking the marker longer, the ink inside needs to be mixed with the glow liquid.

How do I get the ink out of the marker?

Remove the cap and press the tip firmly against the surface on which you wish to draw. The first time you use it, you will need to release the pressure built up by the shaking process. 

What do I do if I get ink on my skin?

Simply wash solution off with soap and water.

I got some on my clothes/ I got some on my furniture.

Use a damp cloth to soak-in and remove as much of the spilled solution as possible. As we advise on the package and in the instruction sheet, Glow Stick Markers will stain clothes and other surfaces.

I accidentally ingested some ink/ My pet ingested some ink.

Rinse your mouth and drink a lot of water. The Glow Stick Marker solution is non-toxic, but if you feel ill we suggest you seek medical attention right away. 

How long does the glow last?

The Glow Stick Markers themselves will glow for 8 to 12 hours. The solution will glow anywhere from 5 minutes to over 2 hours, depending on the surface type and amount of ink applied.

What do I do if I got some in my eyes?

The Glow Stick Marker solution is non-toxic but will cause eye irritation. Rinse eyes with a lot of water, and if irritation persists we suggest you seek medical attention immediately.

Some of the spots on my felt fade faster than others. How can I make sure that my art stays even?

Naturally, some colors tend to lose their glow intensity faster than others. You may want to "touch-up" the fading colors with more solution to keep all colors glowing more evenly.

Consumer Product Safety Commission News and Recalls

Where can I find if a toy is being recalled?

For news about Consumer Products Safety, or to find out about recalls, review the following CPSC information window.